We're located in Melbourne, Australia.

All GLACIER MIST items comes with complimentary gift box and wrapping. Perfect present for your loved ones and great treat for some self love!

Pre-order are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Pre-order will ensure you're not missing out as our stock are always limited – add to the cart!

Orders that contains  pre-ordered item's, will be placed on hold and then shipped altogether when the item/s are back in stock (the timeframe are stated on the pre-order product page).

GLACIER MIST ships all over the world! 

Shipping costs subjects to your location, will be added at check out. 

At GLACIER MIST, returns or exchanges are allowed in certain circumstances. Products must be unworn, and in their original condition and packaging. 

Earrings are strictly not eligible for an exchange or store credit due to hygiene purposes.

Additional non-returnable or non-exchangeable items includes: 
- Change of mind, AFTERPAY purchases, Sale items, Engrave items and Custom orders

All refunds and exchanges are subject to our refund and exchange policy having been met.

The below steps that will guide you through the process for returning the items at GLACIER MIST;

Step 1: Kindly contact our Customer Service within 7 days of receiving your order.

Step 2: Ship the items back to GLACIER MIST’s provided address using a trackable shipping service of your choice.

*Tracking service is a must as GLACIER MIST is not responsible for any lost return packages.

Step 3: Email us the tracking number. 

Step 4: Your refund will be accessed by our team.

Step 5: If your refund is approved, it will be processed via your original payment method, product exchange or store credit. This will be processed within 14 days of receiving the returned items. 

Note: For items that were purchased from GLACIER MIST pop-up/market stores, kindly contact us with your original receipt and products in its original condition within 14 days.

Yes, you must first be in touch with us via email, prior to sending the parcel(s) back to GLACIER MIST in order for us to process your return request accurately.

Once your order arrives back at GLACIER MIST, it may take up to 14 business days for your refund or exchange to be processed and verified. We will be in touch via email.

GLACIER MIST’s jewels are delicately crafted using a variety of high-quality materials, including suede, glass, beads, cubic zirconia stones and metal.

Our jewels are put together by hand in a studio, and as a result there can be slight differences in color, size and finishing of the materials or embellishments – all part of the charm of handmade products! 

Stones, feathers, leather and other organic materials are frequently used in our designs. Due to its natural source, slight inconsistencies of color, size and texture is part of its unique characteristics. 

Refer to below for the details of our up coming pop up stores. We usually have exclusive items especially for the events, so it's always good to pop by and check out rare jewels!