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Frequently Asked Questions
General
We're located in Melbourne, Australia.
All GLACIER MIST items comes with complimentary gift box and wrapping. Perfect present for your loved ones and great treat for some self love!
To find your best fit, please refer to this Ring Size Chart and Ring Sizer App and follow the instructions.
Product Care
Our jewels are made from sterling silver with 14ct Rose Gold and Yellow Gold vermeil unless otherwise stated.
Each item is handcrafted in our Melbourne-based studio. There will be slight variation in craftsmanship. Please allow modest inconsistencies of hue, dimensions and finishing as a lot of natural materials are frequently used in our designs. They all have their own individual allure.
The gems will need your tender love and care if you would like to prolong their sparkle. Below are some tips on how to care for your Glacier Mist gems.
Shipping and Processing
GLACIER MIST ships all over the world!
Shipping costs subjects to your location, will be added at check out.
We aim to dispatch your orders within 3 business days of your purchase.
(Please note that during sale and promotional periods, orders may take an additional 3-5 business days to dispatch.)
If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
We cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
We always endeavour to do our best to make sure our pieces get to you in a timely and safe manner. However, the times below are estimates provided by Australia Post/DHL and we cannot be responsible for any delays caused by Australia Post/DHL.
Delivery Time
We strongly recommend to keep your jewellery away from perspiration, perfume, highly acidic formula skincare and comestic. This is essentially important for gold-vermeil/rose gold vermeil pieces which are more prone to oxidation and tarnishing if not cared properly.
Be sure to remove your jewellery before showering, sleeping, exercising, swimming or engaging in any other activity that is subject to friction or contact with moisture.
If you must, try to only wear the jewellery 15 minute after you have done your skincare routine and putting on perfume to minimise the contact with chemical.
Always keep your jewellery in your original GLACIER MIST jewellery box/pouch (and keep it in a cool, dry spot) to maintain sparkle and prolong shine. Keep them away from window, heater, air conditioner or in the bathroom.
If you need to clean your jewellery, only use a non-abrasive cotton or microfiber cloth.
Australian Orders
| Standard Shipping 3 - 5 business days after processing
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Express Shipping 1 - 2 business days after processing
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International Orders
| Standard Shipping 6 - 15 business days after processing
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Express Shipping 3 - 6 business days after processing
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Order
Orders shipping to destinations outside Australia may be subjected to import taxes, customs/duties and fees levied by the destination country. Glacier Mist is not responsible for the payment of these taxes/duties/fees and it is up to the recipient to ensure that they comply with their local custom policies.
As the recipient, you will be responsible for any follow up costs incurred for parcls to be re-send due to attempted deliveries and/or insufficient/incorrect delivery information are provided. For shipping fee please refer to the table above.
We will have to further investigate, kindly contact our customer service team.
GLACIER MIST is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.