SHIPPING AND DELIVERY
Order Processing
Each piece is prepared with the utmost care, and our processing times reflect the craftsmanship and attention to detail behind every order.
- Ready‑to‑wear items: 5–7 business days
- Pre‑orders: Timelines are noted on each product page, with standard processing added thereafter
Shipping of Mixed Orders
Orders containing pre‑order items will be dispatched once all pieces are available. For a seamless experience, we recommend placing separate orders if you wish to receive ready‑made items sooner.
When an order includes items across multiple categories, they will be shipped together once the full processing cycle is complete.
A Personal Touch
Every parcel is hand‑packed and customised by our dedicated team. While we strive to exceed expectations, we kindly ask for patience during busy periods — your jewellery is being prepared with the same care and precision as the pieces themselves.
Australia shipping
| Standard Shipping 3 - 5 business days after processing
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Express Shipping 1 - 2 business days after processing
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All domestic orders are entrusted to Australia Post, ensuring secure and reliable service. A tracking number will always be provided, allowing you to follow your parcel’s journey with ease.
To view the progress of your delivery, simply access your personalised tracking link via Australia Post.
Internation shipping
| Standard Shipping 6 - 15 business days after processing
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Express Shipping 3 - 6 business days after processing
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We regret to inform you that our distinguished shipping service is not currently available for the following destinations: Isle of Man, Libya, North Korea, Saint Barthélemy, San Marino, Somalia, Sudan, Venezuela, Western Sahara.
We sincerely appreciate your understanding, and remain devoted to delivering our signature experience wherever possible.
Important Notice for Our U.S. Clients
Beginning August 29, 2025, the United States will suspend the $800 de minimis rule.
This change means that all shipments to the U.S. — regardless of value — will now be subject to duties and taxes. These fees are determined solely at the discretion of U.S. customs authorities and remain outside of our control.
We kindly ask our valued American clients to be mindful of this update when placing orders, as applicable duties and taxes will be assessed individually by the government.
At present, DHL shipping is temporarily unavailable for orders bound for the United States due to newly introduced tariff regulations.
This measure ensures compliance with international trade requirements and reflects our commitment to delivering your jewellery with integrity and precision. We appreciate your understanding as we continue to uphold the highest standards of service for our valued American clientele.
FAQs on Shipping and Delivery
Order & Processing
Your purchase deserves seamless delivery. If you need to adjust your address or order details, kindly contact our team member via email, quoting your #GM order number.
We recommend reviewing your shipping and billing information carefully at checkout. To preserve the integrity of your delivery, parcels returned due to incorrect details cannot be resent without applicable fees.
Domestic Orders
- Once tracking has been issued, a $12 return‑to‑sender fee plus $5 re‑postage will be required.
International Orders
- For security and precision, international shipments cannot be rerouted once dispatched.
In the event that your order is returned to us by the courier, our team will reach out to you via email to gracefully arrange the next steps. You will be presented with two refined options:
- Resend your order – We will dispatch your parcel once the return‑to‑sender fee and the applicable shipping cost have been settled.
- Return for a credit or refund – Should you prefer not to have your order resent, it will be treated as a change‑of‑mind return. In this case, you may select:
- A store credit for 100% of the order value, or
- A refund (within 14 days of delivery), less a modest $5 restocking fee.
Return to Sender Fees
- Domestic (Australia): $9
- NZ, US, UK: $18
- The rest of the world: $25
These fees reflect the precise charges levied by our esteemed shipping partners
We graciously extend the privilege of returns on all orders within 14 days of delivery. Should you wish to initiate a return, we invite you to consult our Returns Policy page, where every guideline is presented with clarity and care.
For reasons of health and safety, we are unable to accept returns on pierced earring jewelry. Kindly note that return postage will remain the responsibility of the purchaser.*
Duties & Taxes
For orders destined beyond Australia, please be aware that import taxes, customs duties, and local fees may be levied by the receiving country. These charges remain the responsibility of the recipient, who must ensure compliance with their local customs regulations. At Glacier Mist, we remain devoted to delivering your treasures with elegance, though we cannot assume liability for these external charges.
Please note that applicable charges may vary depending on the destination country and the value of your order, as customs policies and import duties differ subtly across regions. For absolute assurance, we recommend consulting your local customs office to confirm the latest taxes, duties, and fees prior to placing your order
Shipping & Parcels
At Glacier Mist, we take the utmost care in preparing your order; however, we cannot assume liability for products that may be damaged or lost in transit. Should your parcel arrive in less than perfect condition, we kindly ask that you contact the shipping carrier directly to initiate a claim. Please ensure that all original packaging materials and the affected items are retained, as they will be required to support your claim