As the COVID-19 situation evolves, GLACIER MIST will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.

 

 

During this difficult period, some couriers and post offices have suspended services to select countries and territories. Due to these circumstances, GLACIER MIST will only ship to countries or territories that still offer delivery arrangements.

 

 

According to GLACIER MIST's shipping data from Feburary, Express shipments may be delayed an average of 2-3 week. Standard shipments to most countries or territories may experience delays averaging 4-6 weeks. We are currently working with couriers to find a way to deliver shipments in a timelier manner.




We aim to dispatch your orders within 3 buisness days of your purchase.

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page). 

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

We always endeavour to do our best to make sure our pieces get to you in a timely and safe manner. However, the times below are estimates provided by Australia Post and we cannot be responsible for any delays caused by Australia Post and for items that are lost by them in transit.

 

 
For Australian orders, we ship with Australia Post’s eParcel service.

Standard Shipping
3 - 5 business days after processing
 AUD 4.99 orders under AUD75
FREE orders over AUD75
Express Shipping
1 - 2 business days after processing
 AUD 9.99 all orders within Australia
  



For International orders around the world, we ship with Sendle’s International Services.

Standard Shipping
7 - 12 business days after processing
 AUD 12.99 orders under AUD100
FREE orders over AUD100
Express Shipping
3 - 5 business days after processing
 AUD 24.99 all orders within Australia
  

Kindly check with Sendle for more international shipping update.


 

Orders shipping to destinations outside Australia may be subjected to import taxes, customs/duties and fees levied by the destination country. Glacier Mist is not responsible for the payment of these taxes/duties/fees and it is up to the recipient to ensure that they comply with their local custom policies.

 

 

GLACIER MIST has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.

 



 

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.

 

 

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

 

 

GLACIER MIST is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.